Terms of Service

Effective Date: November 12, 2025 | Last Updated: November 12, 2025

1. Acceptance of Terms

1.1 Agreement to Terms

By accessing, registering for, or using Facebook Instagram Lead Connector, you ("User," "you," or "your") acknowledge that you have read, understood, and agree to be bound by these Terms of Service, our Privacy Policy, and all applicable laws and regulations.

1.2 Eligibility Requirements

• You must be at least 18 years old and have the legal capacity to enter into contracts
• You must be a business entity or individual operating a legitimate business
• You must maintain active Facebook and/or Instagram business accounts
• You must comply with all applicable Facebook Platform Terms and Developer Policies

1.3 Electronic Agreement

Your electronic acceptance of these Terms through registration, account creation, or continued use constitutes a valid and binding agreement between you and Facebook Instagram Lead Connector.

2. Description of Service

2.1 Core Service Offering

Facebook Instagram Lead Connector provides a professional SaaS platform that enables businesses to:

• API Integration: Secure connection with Facebook and Instagram Graph APIs
• Lead Capture: Automated collection of leads from Facebook Lead Ads and Instagram Lead Forms
• CRM Integration: Seamless data synchronization with popular CRM systems
• Data Processing: Real-time lead qualification, deduplication, and enrichment
• Analytics & Reporting: Performance metrics and conversion tracking
• Workflow Automation: Custom triggers and automated actions based on lead data

2.2 Service Features

• Multi-Platform Support: Facebook Pages, Instagram Business, and Instagram Creator accounts
• CRM Connectors: HubSpot, Salesforce, Pipedrive, Zoho CRM, and custom API integrations
• Data Mapping: Flexible field mapping and custom data transformation
• Lead Scoring: Automated lead qualification based on predefined criteria
• Webhook Support: Real-time notifications and third-party integrations
• API Access: RESTful API for custom integrations and automation

3. User Accounts and Registration

3.1 Account Creation Process

• Information Accuracy: You must provide accurate, current, and complete information during registration
• Account Security: You are responsible for maintaining the confidentiality of your account credentials
• Account Ownership: Accounts are non-transferable and must be used only by the registered business entity
• Verification Requirements: Business email verification and Facebook/Instagram account verification may be required

3.2 Account Types and Pricing

• Free Trial: Limited functionality for evaluation purposes
• Professional Plans: Full feature access with usage-based pricing
• Enterprise Plans: Custom integrations and dedicated support
• Pricing Changes: 30-day notice will be provided for pricing modifications

3.3 Account Suspension and Termination

We reserve the right to suspend or terminate accounts that:

• Violate these Terms of Service or Facebook Platform Policies
• Engage in fraudulent or illegal activities
• Fail to maintain active payment status
• Are inactive for an extended period (typically 12 months)
• Are requested for termination by the account owner

4. Acceptable Use and Prohibited Activities

4.1 Permissible Use

You agree to use the Service only for legitimate business purposes and in compliance with:

• Facebook Platform Terms: Including Developer Policies, Advertising Policies, and Community Standards
• Instagram Platform Terms: Including Terms of Use and Community Guidelines
• CRM Provider Terms: Terms and conditions of integrated CRM systems
• Applicable Laws: Local, state, national, and international laws and regulations
• Data Protection Laws: GDPR, CCPA, and other privacy regulations

4.2 Prohibited Activities

The following activities are strictly prohibited:

• Unauthorized Access: Attempting to gain unauthorized access to our systems or other users' accounts
• Data Misuse: Collecting, storing, or processing data in violation of privacy laws
• Platform Abuse: Violating Facebook or Instagram Platform Terms and Developer Policies
• Fraudulent Activity: Creating fake leads, manipulating data, or engaging in deceptive practices
• Intellectual Property: Infringing on copyrights, trademarks, or other proprietary rights
• Security Violations: Introducing malware, viruses, or compromising system security
• Excessive Usage: Circumventing rate limits or fair usage policies
• Resale: Reselling or redistributing the Service without explicit authorization

5. Data Ownership and Privacy

5.1 Your Data Rights

• Data Ownership: You retain full ownership of your business data and customer information
• Data Control: You control how your data is collected, processed, and shared
• Data Portability: You can export your data in standard formats at any time
• Data Deletion: You can request complete deletion of your data and account

5.2 Our Data Handling

• Privacy Compliance: We process data in accordance with our Privacy Policy and applicable laws
• Data Security: All data is encrypted in transit and at rest using industry-standard protocols
• Data Minimization: We collect only necessary data for service delivery
• Access Controls: Strict access controls and regular security audits

5.3 Lead Data Processing

• Consent Management: Lead data is processed only with proper consent and permissions
• Data Mapping: Transparent field mapping between social platforms and CRM systems
• Deduplication: Automatic identification and handling of duplicate leads
• Data Validation: Quality checks and validation of lead information

6. Third-Party Integrations

6.1 Facebook and Instagram Platforms

• Platform Compliance: Your use of our Service requires compliance with Facebook Platform Terms
• API Permissions: We request only necessary permissions for lead capture and data synchronization
• Data Access: Access is limited to business pages and lead generation features
• Platform Changes: We monitor and adapt to Facebook/Instagram API changes

6.2 CRM System Integrations

• Provider Terms: Integration with CRM systems requires compliance with their terms
• Data Sharing: Data is shared only with your explicit configuration and consent
• API Limits: We respect CRM provider API rate limits and usage policies
• Integration Support: We provide documentation and support for CRM integrations

7. Service Availability and Support

7.1 Service Level Agreement

• Uptime Guarantee: 99.5% uptime for Professional and Enterprise plans
• Maintenance Windows: Scheduled maintenance during off-peak hours with advance notice
• Emergency Maintenance: Immediate action for critical security or performance issues
• Service Monitoring: 24/7 system monitoring and automated issue detection

7.2 Technical Support

• Email Support: Response within 24 hours for all plans
• Priority Support: 4-hour response for Professional and Enterprise plans
• Phone Support: Available for Enterprise customers during business hours
• Documentation: Comprehensive knowledge base and API documentation

8. Payment Terms and Billing

8.1 Subscription Fees

• Billing Cycle: Monthly or annual billing based on your selected plan
• Payment Methods: Credit cards, ACH transfers, and approved payment processors
• Auto-Renewal: Subscriptions automatically renew unless cancelled
• Usage-Based Charges: Additional fees for exceeding plan limits

8.2 Refund Policy

• Free Trial: No charges during trial period
• 30-Day Guarantee: Full refund for Professional plans within 30 days
• Prorated Refunds: Partial refunds for mid-cycle cancellations
• No Refunds: For Enterprise plans after 30 days or policy violations

9. Intellectual Property

9.1 Our Intellectual Property

• Service Ownership: All rights to the Service, software, and underlying technology
• Brand Assets: Logos, trademarks, and service marks are our exclusive property
• API Documentation: Technical documentation and API specifications
• Confidential Information: System architecture and proprietary algorithms

9.2 Your Intellectual Property

• Data Rights: You retain ownership of your business data and content
• License Grant: Limited license to process your data for service delivery
• Usage Rights: We may use anonymized data for service improvement

10. Limitation of Liability

10.1 Service Disclaimers

The Service is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to:

• Merchantability or fitness for a particular purpose
• Accuracy, reliability, or completeness of data
• Uninterrupted or error-free operation
• Security or protection from unauthorized access

10.2 Liability Limitations

To the maximum extent permitted by applicable law, Facebook Instagram Lead Connector shall not be liable for:

• Direct Damages: Limited to fees paid in the 12 months preceding the claim
• Indirect Damages: Including lost profits, data loss, or business interruption
• Third-Party Claims: Claims arising from CRM integrations or Facebook/Instagram issues
• Consequential Damages: Any indirect or incidental damages or losses

11. Indemnification

11.1 Your Indemnification Obligations

You agree to indemnify, defend, and hold harmless Facebook Instagram Lead Connector, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses arising from:

• Your violation of these Terms or applicable laws
• Your misuse of the Service or unauthorized activities
• Your infringement of third-party intellectual property rights
• Your breach of Facebook Platform Terms or CRM provider terms
• Your negligent or willful misconduct

11.2 Our Indemnification Obligations

We agree to indemnify you for claims that the Service, when used as authorized, infringes third-party intellectual property rights, subject to:

• Immediate notification of the claim
• Our right to control the defense and settlement
• Your cooperation in the defense process
• Limitations for modified or unauthorized use

12. Termination and Account Deletion

12.1 Voluntary Termination

• Account Cancellation: Users may cancel accounts through account settings
• Data Export: 30-day window to export data after cancellation
• Refund Eligibility: Based on cancellation timing and plan type
• Service Access: Immediate cessation of all service access

12.2 Termination for Cause

• Immediate Termination: For serious violations of these Terms
• Notice Period: 7-day notice for non-payment or policy violations
• Appeal Process: Users may appeal termination decisions within 14 days
• Data Retention: 30-day retention period for legal compliance

13. Modifications to Terms

13.1 Updates and Changes

We reserve the right to modify these Terms at any time to reflect:

• Changes in our services or business practices
• Legal or regulatory requirements
• Facebook Platform Policy updates
• Security enhancements or feature modifications
• Customer feedback and service improvements

13.2 Notification Requirements

• Material Changes: 30-day advance notice via email and in-app notifications
• Minor Updates: Posted on our website with effective date
• User Consent: Continued use constitutes acceptance of updated terms
• Version History: Previous versions available upon request

14. Dispute Resolution

14.1 Informal Resolution

• Initial Contact: Disputes should first be raised through customer support
• Good Faith Efforts: Both parties agree to negotiate in good faith
• Escalation Process: Step-by-step escalation to management level

14.2 Mediation and Arbitration

• Mediation: Non-binding mediation for disputes over $10,000
• Arbitration: Binding arbitration for unresolved disputes
• Arbitration Rules: Conducted under AAA Commercial Arbitration Rules
• Costs: Prevailing party may recover reasonable attorneys' fees

15. Governing Law and Jurisdiction

15.1 Applicable Law

• Governing Law: These Terms are governed by the laws of India
• Conflict Resolution: Indian law governs interpretation and enforcement
• International Users: Choice of law applies regardless of user location

15.2 Jurisdiction

• Courts: Exclusive jurisdiction in courts located in India
• Venue: Courts in Delhi, India shall have exclusive jurisdiction
• Waiver: No waiver of jurisdiction or venue provisions

16. General Provisions

16.1 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

16.2 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Facebook Instagram Lead Connector.

16.3 Waiver

Failure to enforce any provision does not constitute a waiver of that provision or any other provision.

16.4 Assignment

You may not assign these Terms without our written consent. We may assign these Terms to affiliates or successors.

16.5 Force Majeure

Neither party shall be liable for delays caused by circumstances beyond reasonable control, including natural disasters, war, or internet outages.

17. Contact Information